Refund and Cancellation Policy

1. Scope

This policy explains how billing, cancellation, and refunds work for Shooopr subscriptions. It sits alongside, and should be read together with, our Terms of Service (clauses 6–8), which take precedence in the event of any conflict.

2. When the Service begins

Access to your plan begins immediately when your payment is processed. By subscribing, you expressly request that the Service starts immediately, and you acknowledge that once it has started, you lose the statutory 14-day right of withdrawal that would otherwise apply to a digital service under EU consumer law (Regulation 16 of S.I. No. 484/2013, implementing Directive 2011/83/EU). This policy — not the statutory withdrawal right — governs cancellations and refunds.

3. Monthly plans

Monthly subscriptions renew automatically at the start of each billing cycle. You may cancel at any time from your account settings; cancellation takes effect at the end of the current paid month, and you retain access until then.

• No refunds or credits are given for the unused portion of a monthly billing period, whether you cancel partway through the month or your access is later suspended for breach.

4. Annual plans

Annual subscriptions are billed once per year and renew automatically unless cancelled before the renewal date.

• If you cancel partway through an annual term, we will refund the unused whole months remaining in that term, calculated on a pro-rata basis.
• The refund is calculated against the amount actually paid for the annual term (i.e. net of any annual-billing discount already applied) — we do not refund at the equivalent monthly list price.
• The month in which you cancel is not treated as unused and is not refunded.

Example: if you cancel with 5 whole months remaining on a 12-month annual term, you receive 5/12 of the amount you paid for that term.

5. How to cancel

Cancel at any time from your account settings. You do not need to contact support to cancel, though you're welcome to at hello@shooopr.com. We do not charge cancellation fees.

6. Failed and declined payments

If a renewal payment fails, we may retry it and will suspend access to paid features if payment is not received. If payment remains outstanding for 14 days, we may cancel the subscription. No refund is due where cancellation results from non-payment.

7. Downgrades

If you downgrade to a lower plan, the change takes effect at the start of your next billing period. We do not refund the difference for the remainder of the current period.

8. Chargebacks

If you initiate a chargeback or payment dispute instead of contacting us first, we may suspend your account while the dispute is investigated. This does not affect your right to raise a genuine dispute with your card provider.

9. Changes to this policy

We may update this policy from time to time. Material changes will be notified by email at least 30 days before taking effect.

Contact

Milk Bottle Labs Limited, Milk Bottle House, 8 Mount Street Upper, Dublin 2, Ireland, D02 FT59 — hello@shooopr.com — CRO 568068 — VAT IE3382592SH.